{"xsrfToken":"adc295cda6af067a6c2bd933fb847777f3b0e69a_lout","branding":{"id":"1","key":"mhd","name":"MyTimePA Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#a67a00","headerLinkHoverBGColor":"#a67a00","headerBadgeColor":"#a67a00"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f19ebc21-c21d-48c4-8d94-7ed4a4c387bc/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOTM2MTRiNC1lZTA0LTQ4MzQtYTRkYy1kMDUwZTA5OWI4NGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmYxOWViYzIxLWMyMWQtNDhjNC04ZDk0LTdlZDRhNGMzODdiYyI6WyJyZWFkIl19LCJleHAiOjE3MTQwMjE2NzcsIm5iZiI6MTcxNDAyMTA3N30.QuSYKPVquK_7rP5dgSM8CJqXqnHr1Kjxl-IVYpb77Qs&client=293614b4-ee04-4834-a4dc-d050e099b84e&mode=fit","logoId":"f19ebc21-c21d-48c4-8d94-7ed4a4c387bc","isLogoAvailable":true,"helpCenterTitle":"Welcome to the MyTimePA Help Center","sharedPortalName":"MyTimePA Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the MyTimePA Help Center","sharedPortalName":"MyTimePA Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ffffff","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/5c00a2d7-fc97-4075-a5b3-f0c2b75eec7a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOTM2MTRiNC1lZTA0LTQ4MzQtYTRkYy1kMDUwZTA5OWI4NGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVjMDBhMmQ3LWZjOTctNDA3NS1hNWIzLWYwYzJiNzVlZWM3YSI6WyJyZWFkIl19LCJleHAiOjE3MTQwMjE2NzcsIm5iZiI6MTcxNDAyMTA3N30.VoCWTHEeNmkWHWsi4QlLA9x2OMS-ZtXObCWns1KyfWU&client=293614b4-ee04-4834-a4dc-d050e099b84e&height=300&mode=fit","bannerMediaApiFileId":"5c00a2d7-fc97-4075-a5b3-f0c2b75eec7a","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"mhd","projectId":10005,"serviceDeskId":1,"name":"MyTimePA Support","description":"<p>Welcome! You can raise a MyTimePA Help Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"16","name":"Get Help - MyTimePA","descriptionHtml":"","callToAction":"Get Help - MyTimePA","introHtml":"<p>Support: Get Help with MyTimePA</p>","icon":10558,"iconUrl":"https://mytimesheets.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10558","groups":[7],"key":""},{"id":"17","name":"Give Us Feedback","descriptionHtml":"","callToAction":"Give Us Feedback","introHtml":"<p>Feedback: Tell us if we're doing well, or how we can do better.</p>","icon":10480,"iconUrl":"https://mytimesheets.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[7],"key":""},{"id":"10","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10528,"iconUrl":"https://mytimesheets.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10519,"iconUrl":"https://mytimesheets.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"3","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10520,"iconUrl":"https://mytimesheets.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"1","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10542,"iconUrl":"https://mytimesheets.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[],"key":""},{"id":"7","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10517,"iconUrl":"https://mytimesheets.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"12","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10522,"iconUrl":"https://mytimesheets.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""},{"id":"13","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10513,"iconUrl":"https://mytimesheets.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"6","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10518,"iconUrl":"https://mytimesheets.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"5","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10514,"iconUrl":"https://mytimesheets.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[],"key":""},{"id":"9","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10551,"iconUrl":"https://mytimesheets.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[],"key":""},{"id":"8","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10548,"iconUrl":"https://mytimesheets.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10548","groups":[],"key":""},{"id":"4","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10527,"iconUrl":"https://mytimesheets.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"MyTimePA Users"}],"orderMapping":{"7":[17,16],"6":[12],"8":[15],"1":[1,4,6,12,13],"2":[1,8,9,11,13],"3":[2,3,4,5,6,7],"4":[8,12,14],"5":[12,13,14]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1da3ddbe-7f38-3a23-95db-c0fcb3d83ea0","appLinkName":"System Confluence","appLinkUrl":"https://mytimesheets.atlassian.net/wiki","spaceKey":"MHD","spaceName":"MyTimePA Help Desk","spaceUrl":"https://mytimesheets.atlassian.net/wiki/spaces/MHD","isServer":false},"labels":[],"projectKey":"MHD","serviceDeskId":1,"kbLinkDomainURLs":["https://mytimesheets.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MHD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOTM2MTRiNC1lZTA0LTQ4MzQtYTRkYy1kMDUwZTA5OWI4NGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MTQwMjIyNzcsIm5iZiI6MTcxNDAyMTA3N30.D3zDM3ggoElXYF7pwJE1-UIYsh7VTYZFAGlnv8SY7ww","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"293614b4-ee04-4834-a4dc-d050e099b84e","tokenDurationInMins":20}},"reqCreate":{"id":17,"projectId":10005,"form":{"name":"Give Us Feedback","descriptionHtml":"","callToAction":"Give Us Feedback","intro":"<p>Feedback: Tell us if we're doing well, or how we can do better.</p>","instructions":"","icon":10480,"iconUrl":"https://mytimesheets.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/17","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/17","calendarParams":{"firstDay":0,"date":"2024-04-24T21:57:57-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1da3ddbe-7f38-3a23-95db-c0fcb3d83ea0","appLinkName":"System Confluence","appLinkUrl":"https://mytimesheets.atlassian.net/wiki","spaceKey":"MHD","spaceName":"MyTimePA Help Desk","spaceUrl":"https://mytimesheets.atlassian.net/wiki/spaces/MHD","isServer":false},"labels":[],"projectKey":"MHD","serviceDeskId":1,"kbLinkDomainURLs":["https://mytimesheets.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOTM2MTRiNC1lZTA0LTQ4MzQtYTRkYy1kMDUwZTA5OWI4NGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MTQwMjIyNzcsIm5iZiI6MTcxNDAyMTA3N30.D3zDM3ggoElXYF7pwJE1-UIYsh7VTYZFAGlnv8SY7ww","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"293614b4-ee04-4834-a4dc-d050e099b84e","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}